FAQ

Frequently Asked Questions

1. What is a Custom AI Chatbot?

A Custom AI Chatbot is an intelligent, automated assistant designed to interact with visitors on your website, answer questions, and improve customer engagement. Unlike generic chatbots, yours is trained on your specific business information to provide highly relevant and accurate responses.

2. How does your chatbot differ from live chat agents?

Unlike live agents, our chatbot operates 24/7, handles unlimited conversations simultaneously, and provides instant responses based on your business’s website content and it can do all of this in any number of multiple languages. It also eliminates labor costs associated with human agents and reduces errors or inconsistencies in messaging. (See our page on Chatbots vs. Live Reps.)

3. Will my be chatbot be multilingual?

Your AI-powered chatbot can communicate fluently in: English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese (Simplified & Traditional), Japanese, and Korean. If a user types in Spanish, the chatbot will respond in Spanish, and so on.

Your chatbot can also communicate, though slightly less fluently, in: Arabic, Hindi, Turkish, Polish, Swedish, Danish, Finnish, Norwegian, Greek, Hebrew, Czech, Hungarian, and Ukrainian.

4. Can the chatbot schedule appointments or consultations?

Your Chatbot is trained to suggest to the user, at multiple points in their conversation, to contact you directly (and it provides your hyper-linked contact information). The conversation between the chatbot and your customer is designed to be an in-depth discussion of what your business can do for them; in essence, pre-qualifying them.

5. Is the chatbot customizable for my specific business?

Absolutely! We train your chatbot using your website content, FAQs, and any additional materials you choose to provide. This ensures it understands your industry, products, and services, making interactions 100% personalized and accurate.

6. Will the chatbot provide customer support or just answer FAQs?

Our chatbot does more than just answer FAQs. That is the beauty of AI-powered chatbots. Yours will be able to guide customers through troubleshooting, offer suggestions (based on your proprietary content), and assist with customer service inquiries in a variety of languages, with empathy, and all in real time.

7. How does the chatbot learn and improve over time?

Your chatbot can be updated with new content, customer interaction instructions, and business updates to improve accuracy and customer interactions. It can also be fine-tuned based on analytics and feedback. In essence, we can "tweak" your chatbot to better reflect your organization's tone, style, and professionalism. This can be done at any time.

8. Does the chatbot work on mobile devices?

Yes! Our chatbot is fully optimized for both desktop and mobile devices, ensuring a seamless experience for all users.

9. What platforms does the chatbot integrate with?

Our chatbots can integrate with a wide range of web-based platforms, including:

• Wordpress

• Shopify

• Wix

• and more

10. How secure is the chatbot?

We prioritize data security and privacy. The chatbot only uses the information provided in training and does not store or share sensitive customer data beyond what is necessary for engagement and within the training documents. This means NO customer information and NO HIPPA concerns. Your chatbot will NOT ask the user for any personal information at any time.

11. How much does it cost?

Our pricing model for small to medium-sized businesses:

• Ongoing: $249/month (includes hosting, maintenance, updates, API costs, and ongoing improvements). There are no contracts; you can cancel at any time.

12. Can I try the chatbot before committing?

Yes! In fact, we insist you do! Most AI companies require you to pay first and commit to a contract. However, we offer you complete access to your custom chatbot so you can see how well it works before making a decision. And when you say Yes, it's ready to go!

13. What if I need changes or updates later?

We provide ongoing support and updates as part of your subscription, ensuring your chatbot stays up-to-date with any business changes or new information.

14. What happens if I want to cancel my subscription?

You can cancel at any time. 

15. We already have a Click to Text bot installed. Why would I need yours?

A Click to Text bot, which often costs $399 or more, may sound convenient to you, but it's not to your customers. They want information and answers NOW... not when you get around to texting them back. An AI-powered chatbot is like a 24/7 sales rep. It's always available, always working, and knows everything about your business! By the time you speak with your customer, they'll already have all of their answers and will be ready to move forward! PLUS, we ensure you contact information is hyperlinked, so your customers can click to call or text right from the chat box.

16. My website is nicely organized. Can't my customers just search and read?

Your website is like a newspaper (remember those?)—users must search for what they need. An AI-powered chatbot transforms it into an interactive concierge that guides, informs, and converts visitors effortlessly.